Services
Crafting a New Standard of Excellence:Elevating Your Perception of Luxury
Experience a sparkling clean home with our meticulous attention to detail and personalized service, offering complete house cleaning services that leave your space fresh and immaculate.
Experience a pristine workspace with our expert team ensuring cleanliness and hygiene, covering desks, floors, and break rooms
Indulge in a blend of historic charm and modern luxury with our Executive Concierge Services. Elevate your lifestyle to unparalleled heights, where all your household needs are met with curated precision
Redefining Your Concept of Luxury
We guarantee excellent cleaning services with boutique-style customer service experience every time. By carefully selecting, training up our team members to be able to give you only the best of the best. They are professional, vetted and bonded. Continuous training keeps our standards high. Taking care of you our clients is our priority
Frequently Asked Questions (FAQs) & Customer Guidelines
Supplies and Equipment
We provide all the cleaning products and vacuums for your cleaning needs. If you have a fully functioning central vac system, we’re happy to use it.
We only ask that you provide a toilet brush for each bathroom.
Appointment Reminders
Yes, if you cancel with less than 48 hours’ notice, a $50 administrative fee will be charged. Cancellations with 48 hours or more notice incur no charge.
Access to Your Home
Yes, a $50 fee is assessed if access to your home is not provided or if our team members are turned away at the door
Cancellation Policy
Cold Weather Policy
We do not guarantee arrival in inclement weather. If the weather is hazardous to our team’s safety (as determined by us), services will be rescheduled
Payment
Credit cards are processed five business days before your scheduled clean. Bank transfers (ACH or e-transfers) are required 48 hours in advance. No refunds are offered, but we have a solid 24-hour guarantee that we will absolutely honor based on the details of your work order.
Preparing for Cleaning
We are pet-friendly. If you have a dog larger than 30 lbs, they should be kenneled while we clean. Cats are free to roam. All other pets need to be secured while our team is in the home for any purpose.
Breakage or Damage
Our team will record the incident with pictures and filled-out paperwork. The office will contact you to discuss possible resolutions to the situation. Please inform us of any heirloom or non-replaceable pieces to avoid dusting these items.
Video Surveillance
Yes, you can, but if it is learned that there is video surveillance in bathrooms where our team member might need to use for personal reasons, termination is immediate.
Agreement and Terms
By reading these FAQ’s / Customer Guidelines here as well as on our invoice, you are agreeing through payment to all terms presented. You will be asked to sign once, and this will be kept on file.
